BLR Airport Introduces ‘Care by BLR’ – A personalised passenger service brand redefining airport experience

 Airports today are far more than transit points, they have evolved into vibrant destinations and social spaces that shape how people meet, work, shop and unwind. At Kempegowda International Airport Bengaluru (BLR Airport), we remain committed to crafting delightful journeys and elevating customer experience by offering services and experiences that blend ease and efficiency with warmth and thoughtful human connection.

Building on this commitment, we are happy to introduce Care by BLR, a personalised passenger service brand of BLR Airport. Designed to meet the evolving needs of modern travellers, this platform offers a comprehensive suite of assistance and premium support services that enhance comfort and ease airport navigation. From seamless guidance to end‑to‑end support, these services are available across both Terminal 1 and Terminal 2.

The Care by BLR portfolio includes Meet & Assist, Porter and Luggage Service, Valet Parking, Luxury Limousine, Arrival Lounge access, Flower Services and more, available across departures, arrivals, and transit. These offerings are designed to support passengers at every touchpoint, making travel through BLR Airport more seamless, convenient, and experiential.

These service are available across Terminal 1 and Terminal 2, supporting both domestic and international travel. The services operate round‑the‑clock in alignment with flight schedules and can be booked via the Pulse App, the official BLR Airport website (www.bengaluruairport.com/carebyblr), or at designated Care by BLR counters located in both terminals. Each counter is manned by trained Customer Service professionals who provide personalised, on‑ground support throughout the airport journey.

Commenting on the initiative, Kenneth R. Guldbjerg, Chief Commercial Officer, Bangalore International Airport Limited, added, “Passengers today seek more than just point to point travel – they want to feel cared for and supported from the moment they arrive at the airport. At BLR Airport, the travel experience is shaped across multiple touchpoints, and Care by BLR brings essential services to these touchpoints under a unified, airport led platform that is simple to access and dependable to use. As passenger expectations continue to evolve, this approach allows us to deliver consistent, high quality experiences while giving passengers the flexibility to choose how they travel through BLR Airport.”